Vietnamese Speaking (Bilingual) Client Service Representative
Viralstyle is looking for a Vietnamese Client Rep to be able to interact with our designers in Vietnam and help walk them through any issues they have with our system and answer any questions that arise mostly through live chat and email.
Viralstyle is a crowdfunding platform that allows anyone to create, sell, and distribute custom products worldwide with no upfront cost or risk. We have simplified the process of inventory, printing, fulfillment, and customer service for entrepreneurs.
We are looking for people that understand and can speak the Vietnamese Northern and Southern dialect fluently. This is a full time role in downtown Tampa.
- Respond to questions from designers that live in Vietnam mostly through live chat, emails, and on Facebook.
- Translate back to team in English about Vietnamese clients issues and questions.
- 9:00 AM-5:00 PM Monday though Friday to start for training but the hours could change after a few months to some "off hours" after 5:00 PM (to accommodate time zone difference) so must be flexible with schedule.
- Assist with any client questions in Vietnamese, using our online system, on Facebook, and through email.
- Email support responding directly to our design clients daily.
- There is a 12 hour time difference so you have to be flexible with the schedule and when you answer emails.
- Update information for support groups on Facebook for sellers and share tips with clients.
- Translate findings and issues you see 1 or 2 times weekly to the team in English.
- Possibility of moving into sales role in future.
- Translate blog post on Facebook for clients.
- Fluent in both English and Vietnamese.
- High School Degree or Equivalent.
- Must be a proficient typist, as most of the communication will be through some form of online chat.
- Must be familiar with office app (i.e. Microsoft Office or Google Apps Suite)
- Fun, upbeat working environment
- Benefits available after 90 days
- Friday lunch is provided
- And of course, a ping pong table!