Customer Service Representative

Tampa, Florida, United States

Description

Viral Style is a crowdfunding e-commerce platform that allows anyone to create, sell, and distribute custom products worldwide. Viral Style produces and ships over a million items per year.

We are looking for a Customer Service Representative to join our company. The hours for this position are Monday through Friday 8:45 AM-5:00 PM. The Customer Service Rep will report to the Customer Service Manager. We are located in downtown Tampa, FL.

Position Summary:

Customer Service Representatives are responsible for being the first line of defense when customers call in with an issue on their campaign or want to ask questions about the purchases they made online.

Representatives are assigned a certain amount of emails a day to reply to and need to answer customer inquiries in a timely and efficient manner. They also take phone calls daily and sometimes deal with instant messaging with Live Chat to resolve customer issues also. This role starts at $9.50 an hour, but after 30 days we will have an employee review to evaluate increasing that rate based on skill levels and performance.

Responsibilities:

Requirements

Benefits

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